Refund policy

When a refund is available

A full refund of the paid amount is made if the eSIM was not issued or does not work because of a technical issue on the service side and support could not resolve it.

Include the order code when writing to @EsimcaSupportBot.

When a refund is not available

After the eSIM is installed and data use has started, no refund is given.

A refund is also not given for device incompatibility, lack of coverage, the buyer deleting the profile, or choosing a plan that does not fit the trip.

How a refund is paid

Support: Telegram @EsimcaSupportBot. Service bot: @EsimcaRobot. Reply hours: daily 10:00–22:00 (MSK).