Privacy policy

Data we collect

The service processes Telegram ID, username, interface language, order data (country or region, plan, amount, status), eSIM technical data (including ICCID), and support requests.

Card data is not collected. The payment service that processes the payment handles those details.

Purposes

Data is used to fulfill the order, provide support, prevent fraud, and send required order notifications.

The service does not use this data for marketing messages unrelated to the order.

Sharing with third parties

Data is shared with third parties only to fulfill the order: the eSIM supplier, payment services, and Telegram.

The service does not sell personal data.

Storage and protection

Data is stored on the service servers in the volume needed for the order, support, and required records. Access is limited to staff who need it to operate the service.

Retention: while the account exists and while order history is needed for support and required records. After a deletion request the service deletes or anonymizes data that it is no longer required to keep.

User rights

A user may request information about their data or deletion of their data through support @EsimcaSupportBot.

Some completed-order records may be kept if they are needed for payment records or to review a support request.

Cookies and local storage

The Mini App uses a session cookie and local storage to keep the user signed in and to remember the interface language. Without them the user may need to sign in again on every open.

Policy changes

The current revision date is shown at the top of the page. A new revision applies from the publication date.

Contacts

Support: Telegram @EsimcaSupportBot. Service bot: @EsimcaRobot. Reply hours: daily 10:00–22:00 (MSK).